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Privacy Policy


About this Privacy Policy

Our privacy policy sets out how Quantum Cryptocurrency Exchange Pty Ltd (ACN 652228147) (“we”, “us” or “Quantum Exchange”) collects, uses and manages your personal information, 

We may vary this policy from time to time. We will ensure that the most updated version is on our website. We invite you to check the privacy policy on the website regularly.


Personal information in Australia

In Australia, personal information is information, or an opinion about you or from which you can reasonably be identified.

When we collect and use personal information about you in Australia, we manage that personal information under this privacy policy, in accordance with the Privacy Act, law or rule we follow.


To provide services to you and manage our relationship

We collect personal information about you when we take a record of that personal information.

We collect personal information about you when you communicate or interact with us or where we need to or where that personal information is related to your use of our Services.

If you are a Quantum Exchange customer, we may collect other personal information about you from dealing with you to help us conduct our Services activities efficiently. 


The types of personal information we collect

We or our service providers may collect personal information about you including:

• identification information like your name, date of birth, address, contact details, passport number, driver licence number, bank account numbers, Digital Assets account information and other information which are relevant.

• information you use or give us when you:

◦ enquire about our Services;

◦ apply to open an account with us or to obtain other Services;

◦ use our website;

◦ ask us or communicate with us regarding our Services;

• information we collect from providing Services to you;

• information we collect when you use our website like:

◦ your IP address;

◦ device information;

◦ web log information;

◦ operating system

◦ the user ID of logged in users; and

◦ the username of login attempts.

How long do we keep personal information ?

We keep information while you are a customer with us and for only as long as we need it.

Generally we will keep your information for 7 years but sometimes we need to keep it for longer such as:

• if the law requires us to keep it for longer; 

• to respond to any complaints.


Personal information you provide

Mostly, we collect personal information about you directly from you. We may collect personal information about you from other sources, like when:

• you use our website;

• you communicate with us;

• you register an Account with us.


We use cookies to personalise content and ads to make our website and our apps more appealing or easier for you to use. We also share cookie information with third parties to assist us to direct advertising to you and to analyse data relating to use of our website and our apps.


Securing your personal information is important to us

We will take steps reasonably available to us to protect your personal information from:

• misuse, interference or loss; and

• unauthorised access, modification or disclosure.

We will do this by ensuring that access to your personal information is password protected and available only to those of our employees that need to use, disclose or manage it under this policy. 

Personal information that we can’t protect is personal information that you share with us on our social media channels such as email addresses and first and last names.  

What happens when there is a data breach

If, despite our best efforts, a data breach occurs, we will take immediate steps to determine the breach, its cause and how to fix it. We will advise you of the extent of the data breach (if known) and the most appropriate means of regaining control of that information. We may also notify the Office of the Australian Information Commissioner (OAIC) or any other regulator, if appropriate and comply with all other relevant legal requirements.


Using your personal information to benefit you and keep things safe

We may use personal information about you to:

• consider any requests or applications you make to us or to our Service partners;

• help us to understand your needs and requirements;

• assess your ongoing relationship with us; and

• refine and develop our Services.

We may also use your personal information to tell you about our Services or products and services from our service partners that may be available to you. That may include telling you about competitions or other promotional events in which we invite you to participate. 

You can tell us to stop sending you direct marketing at any time. Please see below for our contact details.

We may provide the information that you provide to identity verification services, credit bureaus or to our customer support team to enable them to verify your identity under Anti-Money Laundering policies and to protect you and other users of our Services from fraud and other illegal activities. We may also provide your personal information if requested by a law enforcement or government agency.

We may also use personal information about you to:

• identify you and manage our arrangements with you;

• to process transactions, email you a notice or receipt of your transaction, troubleshoot a problem;

• prevent or investigate illegal or potentially illegal activities and conduct that may be fraudulent or criminal;

• assist us to develop and improve our Services; 

• send you promotion offers, updates, events, articles, newsletters or other information about products and services that we believe will be of interest to you; and

• assist with any other purpose you consent to or at your direction.


Our service providers use and help us to collect personal information

Our service providers may collect information about your use of our website or Services in order to:

• help us to engage with you efficiently;

• help us to improve and promote the products and services we offer;

• guard against fraud;

• check for malicious activity; and

• protect you and our websites from specific kinds of attacks.



Only as permitted by Law

We may collect and use some of your Government related identifiers, but only for reasons required and permitted by the Privacy Act, the Australian Privacy Principles (APPs) in the Act or any APP Code, law or rule we follow. For example, we may use those identifiers to help us to check your identity before we offer our Services to you or for fraud or tax reasons.

Who we might share your personal information with ?

You agree that we may share your personal information with the following :

• regulators or law enforcement bodies;

• dispute resolution bodies or services, to assist with resolving any complaint you make about our products or services or any dispute you may have with us;

• our partners, suppliers, contractors or agents that assist or work with us in our business;

• entity or person that proposes to take an interest in our business; and

• any person at your request or with your consent.

Do we use Google Analytics ?

We may use Google Analytics services to improve and analyse our website and app experiences. 

We may share information with Google for that purpose.  When you use:

• our website, that information may include the URL of the webpage that you’ve visited and your IP address. Google may also set cookies on your browser or read cookies that are already there; and

• our App, that information may include a device ID, user behaviour and app usage data.

Google uses the information we share with them to help us understand how you engage with our website and our mobile app.  Also, Google may use that information for other purposes. Please read Google’s Privacy Policy (https://policies.google.com/privacy) to learn more about how Google uses and processes data.

You can turn Google Analytics off

If you don’t want Google Analytics to be used in your browser, you can install the Google Analytics browser add-on(https://tools.google.com/dlpage/gaoptout). 

Also, please read Google’s Privacy Policy (https://policies.google.com/privacy) to learn more about how Google uses and processes data.

Fraud detection

To assist us with fraud detection, we may collect behavioural data (e.g. data about how you use your device while using the app (behavioural)) and location data. This assists us to detect potential fraudulent activity, and to verify if you are undertaking activity on your account. We will use this information only for the purpose of protecting your security, unless you consent for us to use the information for other purposes. 

In most circumstances this fraud detection information is destroyed after 2 years unless we need to keep it for another purpose relating to dealing with you. We take reasonable measures to ensure that your information is secure.  


We collect and use personal information when required by law

We may collect personal information about you because the law requires us to do so. For example, the law requires us to collect personal information about you to identify you under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) before we allow you to open an Account.


We receive unsolicited personal information

If we receive personal information about you that we did not request, we will consider whether we need that information for our Services. If not, we will destroy that information or ensure it does not identify you.

You do not give us your personal information?

If we do not collect personal information about you, we may not be able to:

• tell you about our Services;

• Provide Services to you;

• manage our relationship with you, like dealing with a complaint you make to us;

• tell you about other products and services that may interest you;

• arrange for you to participate in our social events.

You want to deal with us anonymously

You may be able to use our website to find out information about us, our Services by using a pseudonym or without identifying yourself.

However, due to the nature of the Services we supply, the law requires us to identify you when we make our Services available to you. 

You give us information about other people

If you tell us personal information about another person, we ask that you:

• tell that other person that you have done so; and

• invite that person to contact us to obtain a notice from us about how we manage their personal information.


How to tell us to stop sending you direct marketing information

You can ask us any time to stop sending you direct marketing information. When we email you with direct marketing, you can respond by clicking unsubscribe and we will stop sending you direct marketing. We do not charge you a fee for asking us to stop direct marketing.


Asking for access to personal information

You can ask for access to personal information we hold about you anytime. We may ask you to detail the information you require if you want only some of that personal information.

If you want to access the personal information we hold about you, please email us at support@quantumexch.com.

What information we can and cannot share ?

Generally, we will give you access to the information you request. There may be some circumstances, in which we will not give you that access. For example, we may not give you access to information where:

• giving access would have an unreasonable impact on the privacy of others;

• we reasonably believe the request is frivolous or vexatious;

• the information relates to actual or possible legal proceedings between us and you and we would not have to produce that information under orders a court may make in those proceedings;

• giving access would prejudice our interests relating to negotiations we are having with you or investigations we are making into unlawful activity or misconduct of a serious nature;

• the law or a court or tribunal order prevent us from giving you access; or

• giving access would reveal certain information we generate internally relating to a commercially sensitive decision-making process.

Is there a cost to accessing personal information?

Depending on the amount of information you request, we may charge you a fee for organising the information you request from us. We will give you an estimate of the fee before we organise the information. Then, we can work with you to check whether you wish to limit your request to reduce the charges.


Correcting your personal information

We take steps, reasonably available to us, to ensure that the personal information we hold about you is accurate, up-to-date and complete. To assist us, we ask that you contact us and update the personal details we hold about you (for example, your name, address and contact details), if those details change. You can contact us by email to support@quantumexch.com.

You may consider that the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading. You can request us to correct the personal information we hold about you by email to support@quantumexch.com.

What happens if you want to complain?

If you have any concerns about whether we have complied with the Privacy Act or this privacy policy when collecting of handling your personal information, please email us at support@quantumexch.com. Your complaint will be considered by us through our internal complaints resolution process and we will try to respond within 30 days of you making the complaint.

Your Consent

By opening an Account or using our services or communicating or interacting with Quantum Exchange, you consent to all the terms of our privacy policy as disclosed herein.

Tell us what you think

We welcome your questions and comments about the privacy policy. If you have any concerns or complaints, please email us at support@quantumexch.com. 

ACN:652228147     DCE:100781283-001

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